Debugging

We’ve all seen this: a frustrated coworker hunched over a computer after hours, flailing alone against some impossible bug. Go home, coworker. Don’t stay stuck. ...

Here’s a trick that that has helped me as a programmer: before doing anything major, like killing a process, stop and count to ten. ...

When I create Agile bug tickets, I leave the story points blank. Why? Two reasons: pointing bugs creates the wrong incentives, and bugs are hard to estimate. ...

Me: Hey, I’m experiencing an issue with your software. Here’s a detailed bug report. SAAS Engineer: What you’re describing isn’t possible. Narrator: But it was possible. This is a frustrating, unproductive snippet of a conversation I’ve had a few times in my career. What can we learn? Treat bug reports like gold. ...