Product-Thinking on Jake Worth

Acceptance Criteria That Actually Work

Tue, 30 Sep 2025 03:37:56 -0400

Acceptance criteria, or AC, describe what a feature or bugfix does. Writing them is an art, and some AC work much better than others. So, how do we make them work? By including a little more detail.

How I Approach Feature Requests

Wed, 14 May 2025 17:40:42 -0400

Receiving feature requests is part of running a software team. Here’s how I handle them.

Two-Follow-Up Rule for Closing Support and Internal Tickets

Tue, 04 Mar 2025 09:28:10 -0500

I recently learned a practice for customer communication that I’d like to document. It’s called “Hit It Twice.”

Product Technique: Asking 'What's the Why?'

Mon, 30 Oct 2023 00:00:00 +0000

One of my favorite product hacks is asking: “What’s the why?”