12 Startups in 12 Months
In the next twelve months, I’m launching twelve software startups. ...
Product-Thinking
Become a Product-First Software Engineer
I think many engineers would be better contributors if they started to think more about the customer impact of their work. ...
Acceptance Criteria That Actually Work
Acceptance criteria, or AC, describe what a feature or bugfix does. Writing them is an art, and some AC work much better than others. So, how do we make them work? By including a little more detail. ...
How I Approach Feature Requests
Receiving feature requests is part of running a software team. Here’s how I handle them. ...
Two-Follow-Up Rule for Closing Support and Internal Tickets
I recently learned a practice for customer communication that I’d like to document. It’s called “Hit It Twice.” ...
Product Technique: Asking 'What's the Why?'
One of my favorite product hacks is asking: “What’s the why?” ...